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Cats @ Home Service © 2017, Design & Supported By Web Cats Design Studio Website Terms & Conditions | Data Protection

* One Daily Visit £ 15.00

* Twice Daily Visit £ 25.00

* Stopover (House Sitting) £ 30.00 per day

* Dog Walking £ 2.50 per hour

* Our Priority Is And Will Always Be The Wellbeing Of Your Pets               Available 24/7 Call Emergency No 07709640444

Welcome Q & A Meet The Team Cats Stay Home Services Contact Cats At Home

Cats At Home Sitting Service Q & A

Question : Would you look after more than one cat during  your visits …..?

Answer : The answer to this question is yes, whether you have just one companion or more the fee is the same.

Question : How can I pay for the service …. ?

Answer : We require a 50% deposit when you book our services, the outstanding balance is due once the final day has arrived and the keys for your home are returned.

Question : How can I pay the fees …?

Answer : You can pay the deposit at the time of the home visit or via BACS/Internet banking. We do not take payments over the phone for security reasons. The outstanding balance can be paid via BACS/Internet banking, our team member will provide the details for internet banking.

Question : Does the fee include looking after a dog as well as a cat …. ?

Answer : Yes it does, however an additional fee is charged for walking the dog of £ 2.50 per walk.

Question : Would there be any additional fee for looking after a rabbit or hamster at the same time as our cat …. ?

Answer : No there would be no additional fees for looking after small pets such as a rabbit  or hamster along with your cat.

Question : Do you look after horses or ponies … ?

Answer : No we do not

Question : Can I cancel a booking, and will I lose any fees … ?

Answer : You can cancel a booking anytime up to five days prior to the start date, we will return your fee minus any transaction fee we have incurred.

Within the five days prior to start date the deposit is non-refundable, however if you have paid the outstanding balance this will be refunded minus any transaction fee. We also reserve the right to request the full & complete fee prior to the sitting commencing.

Question : What would happen if we are delayed on our return to our home … ?

Answer : We would hope you would try to contact our team urgently, however we will attend your home and make every effort to confirm your return, should we not be able to contact you we will assume that your have been delayed, and continue to visit your pets. Any additional days will be invoiced separately and payment will be due immediately you return.

We can not be held responsible for events which might delay your return, our priority is the well being and care of your pets until your return.

Question : if the sitter requires additional supplies for my pet, what would happen …?

Answer : Our team would provide any additional supplies, these would be billed at cost to you upon your return (All receipts would be provided as proof of purchase).

Question : If there is an emergency what would your team do …?

Answer : Our team member would contact you, the owner directly via a contact number and request your authorisation and agreement in all circumstances, were we have not been given prior written authority to act, such as requiring a visit to a vet.

Question : Will the sitter always be the same person and the person who does the home visit … ?

Answer : Yes.

NOTE, however any member of our team may due to unforeseen circumstances, illness, accident etc .. not be available and another team member will replace him or her, we will inform you the client if this is the case.

Question : I have never used this type of service before and I am slightly wary of allowing strangers into my home. How can you reassure me about security?

Answer : We totally understand that there may be some apprehension when trying a new service. Please take a look at our many brilliant testimonials. In addition, all Cats At Home team members can show passports or driving licences which can be examined if required.

Question : Do you arrive in a vehicle that displays advertising?

Answer : Absolutely not!

If we were to do so, it would compromise household security, by advertising the fact that you are away from home.  Not a good idea!

Our service is absolutely discreet and vehicles do not carry any advertising whatsoever.  This is where the Home Loving Cats service offers a major advantage over other pet sitting services that arrive at the homes of their customers in vehicles that carry advertising.

In addition, whilst making our cat visits (i.e. entering and leaving the homes of our customers), we do NOT wear T-shirts, hats, or other apparel bearing Home Loving Cats advertising (which could highlight the fact that you are away from home).  If you ever see any of our cat sitters wearing such clothing, this will only be at special events or when they are generally “out and about” town, and NOT when they are entering or leaving the homes of our customers.

Question : Will you be able to let my cat out whilst I am away?

Answer : With regard to letting cats in or out, we can work with the following two situations:

EITHER your cat stays in whilst you are away, in which case we will service the litter trays OR your cat has outside access via a cat-flap.

Because of the uncertainty in relation to how long a cat might wish to stay out and when it might choose to return, in the majority of situations we are very reluctant to let cats in and out - although we do not rule this out entirely - and particular situations can be discussed on a case-by-case basis.  So if you do not have a cat-flap, your cat would (normally) need to stay in whilst you are away.

However, even if your cat was confined to the house whilst you are away, we are sure that it would far prefer staying at home with massive amounts of familiar home space in preference to being forcibly taken off to a cattery and being confined to a small pen.  And after all, for most people, we’re only talking about 2 or 3 weeks holiday out of 52 weeks each year – and most cats can easily manage for a few weeks each year.

Question : For some time now I've been thinking of getting a cat flap. Can you recommend any?

Answer : Absolutely!